It is important to note that the Ombuds Office does not conduct investigations. Rather, we are a resource to facilitate resolution of conflicts and mediation of disputes, but have no authority to adjudicate matters, impose consequences, or prescribe results.
As engagement moves forward, we will endeavor to work with you to resolve your concerns, assist you in reframing issues, suggest openings for reconciliation, or lead you to choose other options. For example, we may recommend other resources at Penn that may be most appropriate for addressing concerns, identify a policy or procedure that is pertinent to the matter, or provide informal mediation or a facilitated conversation.
Our objective is to help clarify and sort through alternatives so that a resolution can be reached that is acceptable to you and the other parties involved.