In the interest of minimizing possible exposure in our community to COVID-19, the University of Pennsylvania Ombuds Office is suspending all in-person appointments until further notice.

We recognize that conflict, disagreements, or other challenges can continue to arise during this time that you may wish to discuss. In light of this, we have arranged for virtual consultations via Zoom. You can contact our office by completing an on-line “Arrange a Consultation” form by following the link below, or by calling (215) 898-8261 where you can leave a confidential message. We will promptly respond to schedule a consultation.

We are mindful that in some instances neither phone nor Zoom is an option because of a technological limitation, disability, or other communications challenge. Please let us know if any of these concerns exist, and we will find a way to accommodate your circumstances.

Office of the Ombuds

The Ombuds Office welcomes any member of the Penn community who is experiencing difficulty, conflict, or confusion at work, within their studies, or throughout their life at the University more broadly. We offer an accessible and safe place to resolve differences, explore matters of concern, improve communication, and generate and evaluate options.

Our mission is to ameliorate those conditions that may impede community members finding satisfaction with their lives at Penn. Our door is open to students, staff, and faculty. We encourage people to contact us at the earliest stages of a problem so that we can assist before it escalates.

Please explore our website to learn more about the Ombuds Office and how we can help.

What is an Ombuds? 

An “ombuds” (pronounced om’ budz) is a confidential, off the record resource appointed to facilitate the resolution of disputes, management of conflicts, and problem solving in relation to obstacles to one’s full and successful participation as a member of the Penn community.


A commitment to be confidential, neutral, informal, and independent.

Go to Principles

About the Ombuds

Managing conflicts, resolving disputes, mediating, and problem solving.

Go to About the Ombuds

Penn Policies

Visit the Penn Policies page to review helpful information for all members of the university community. 

Visit Penn Policies


Request an appointment online